Job Description
The Application Integration Support Analyst will implement, document and support the installation of new web applications for customer facing projects. Also provide on-going application and database support in a Service Desk environment for customers.

Essential Functions

• Install and configure web applications and database solutions for customer projects
• Document solution architecture within a commissioning handover document so that other members of the support team can support the initiative
• Tests and debug application and interface errors in order to establish root cause of problem. Document root cause and work with Development teams for resolution.
• Investigates and resolve issues that could be associated with application errors, database or data issues, network connectivity issues, server reliability issues.
• A background in Information Technology is required including core competencies in:
• Software development lifecycle
• Software QA processes
• IT Change Management
• Issue and Problem Management
• Possess experience and an understanding of ITIL Service Delivery including:
• Problem and Issue Management
• Issue Classification and Prioritization
• Root cause analysis

Position Requirements

• Three to five years of IT work experience as a Systems Analyst
• Strong web application installation, configuration, troubleshooting experience and skills
• Strong relational database installation, configuration and operations skills
• Advanced knowledge of Oracle and SQL Server relational database installation, configuration, and troubleshooting
• Strong in Apache web server installation and configuration
• Understanding fundamentals of network architecture, TCP/IP communication
• Utilities industry experience and understanding of AMI nice to have

Education and Certification

• University education with background in Computers and Technology

Personal Attributes

• Highly motivated, and able to work independently towards long term goals, undertaking personal initiatives to learn and advance one’s own understanding about Trilliant’s hardware and software products.
• Demonstrate a commitment to continuous learning regarding the installation, configuration and operation of the hardware and software components that make up an AMI network.
• Have the discipline to capture and record lessons learned from troubleshooting and support experiences for knowledge transfer to other staff and the development of FAQ’s.
• Demonstrate a sense of urgency when responding to issues according to defined Service Level Agreements to customer inquiries via telephone and web.
• Work collaboratively in teams with internal stakeholders and external customers regarding troubleshooting technical support.
• Develop a technical competency with Trilliant hardware and software products necessary to provide technical support via telephone, web and email support to utilities customers.
• Excellent written and verbal communication skills are required for the customer project deliverable documents.
• Strong verbal and written communication skills; write clearly and concisely, speak articulately
• Self starter, highly organized, ability to work under little supervision within a team
• Excellent written communication skills